Refund policy

At TWS, we take pride in offering high-quality products through a trustworthy, on-demand fulfillment process. Your satisfaction is important to us, and we stand behind the quality of every item.

Returns & Refunds

We guarantee a replacement or refund for orders that:

✅ Arrive damaged, misprinted, or defective.

✅ Have been incorrectly made compared to your order details.

✅ Are lost in transit (must be reported within 30 days of the estimated delivery date).

If your order meets these conditions, please contact us within 30 days of receiving your product, and we’ll resolve the issue at no additional cost.

Return Process

• To start a return, please contact us with your order number and photos of the issue.

• Returns are sent to our fulfillment partner’s facility by default. You will receive an automated notification once the return is processed.

• Unclaimed returns are donated to charity after 30 days.

Non-Returnable Items

🚫 We do not accept returns for:

• Wrong addresses provided by the customer (reshipping costs will apply).

• Unclaimed packages (reshipping costs will apply).

• Buyer’s remorse or size exchanges (all items are custom-made).

• Sealed goods like face masks due to health and hygiene reasons.

For any concerns, please reach out before returning an item. If you have further questions, check out our FAQs or contact our support team.